1. Introduction
AI Support Suite ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
2. Information We Collect
2.1 Information You Provide
- Account information (name, email, password)
- Business information and settings
- API keys and integration credentials
- Customer support conversations and messages
- Documents and knowledge base content
2.2 Automatically Collected Information
- Usage data and analytics
- IP address and browser information
- Device information
- Log files and error reports
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices and support messages
- Respond to your comments and questions
- Monitor and analyze usage patterns
- Detect, prevent, and address technical issues
- Comply with legal obligations
4. Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your explicit consent
- To comply with legal obligations
- To protect our rights and safety
- With service providers who assist in operating our service (under strict confidentiality agreements)
- In connection with a business transfer or merger
6. Third-Party Services
Our service integrates with third-party services to provide functionality. These services have their own privacy policies, and we encourage you to review them:
- Razorpay: We use Razorpay for payment processing. When you make a payment, your payment information is processed by Razorpay in accordance with their privacy policy. We do not store your complete payment card details on our servers.
- OpenAI: We use OpenAI's API to power our AI responses. Customer messages and documents may be sent to OpenAI for processing. Please review OpenAI's privacy policy for details on how they handle data.
- Pinecone: We use Pinecone for vector database storage to enable document search and retrieval. Your uploaded documents are processed and stored in Pinecone's infrastructure.
- WhatsApp (Meta): When you connect WhatsApp, messages are processed through Meta's WhatsApp Business API. Please review Meta's privacy policy.
- Gmail (Google): When you connect Gmail, we access your emails through Google's Gmail API. Please review Google's privacy policy.
6.1 Payment Processing (Razorpay)
For payment processing, we use Razorpay, a PCI-DSS compliant payment gateway. When you make a payment:
- Your payment information (card details, billing address) is securely transmitted to Razorpay
- We do not store your complete credit/debit card numbers, CVV, or PIN on our servers
- Razorpay handles all payment data in accordance with PCI-DSS standards
- We only store transaction IDs, payment status, and subscription details for billing purposes
- Your payment data is subject to Razorpay's privacy policy and terms of service
For more information, please review Razorpay's Privacy Policy.
6.2 AI and Machine Learning
Our service uses artificial intelligence and machine learning to provide automated customer support:
- Customer conversations and messages are processed by AI models to generate responses
- Uploaded documents are analyzed and indexed to improve AI responses
- Conversation data may be used to train and improve our AI models
- We may use anonymized and aggregated data for analytics and service improvement
- You can opt-out of certain data processing features in your account settings
7. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Rectify inaccurate or incomplete data
- Request deletion of your personal data
- Object to processing of your personal data
- Request restriction of processing
- Data portability
- Withdraw consent at any time
8. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.
9. Children's Privacy
Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.